Customer Success

Customer Support

Bengaluru, Karnataka   |   Full Time

Job description for Customer Support role
Objectives of this Role

  • Candidate should have prior experience working with any international (US or UK clients) 

  • Experienced within 2 years.

  • Candidate’s preferred location can be Bangalore.

  • Effective communication skills.

  • Should be able to onboard and train new customers.

  • Build and strengthen customer relationships.

  • Manage incoming calls, emails and chats 
    Handle appropriate follow ups with customers, address, resolve and record any customer issues that arise pertaining to business growth.

  • Strong proficiency in Microsoft Excel

  • Ability to create Power point presentations

  • Ability to quickly learn and adapt to the work culture.

  • Should be able to gather customer feedbacks on a timely basis.

  • Should be a customer advocate.

  • Develop customer relationships that promote retention and loyalty.

  • Should be flexible with shift timings.

  • Work with accounts at risk and proactively manage accounts and to be aware of any potential risks.

  • Work closely with product team to provide input on road map priorities for the customers.

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