Customer Success

Customer Success Associate

Bengaluru, Karnataka   |   Full Time


About us:


Zluri (https://www.zluri.com) is a comprehensive SaaS Operations (SaaSOps) management platform for IT teams. It helps IT teams Discover, Manage, Secure, and Comply across multiple SaaS applications, all from a single dashboard. In short, Zluri puts the IT team back in control of their new SaaS-ified landscape. 

We are looking for Customer Success Associate, who can help craft the company's customer success strategies, building strong relationships with customers and collaborating with cross-functional leaders internally to deliver consistently excellent customer experiences.


Responsibilities:

  • Handling & resolving customer queries via incoming calls, emails, and chats

  • Handling appropriate follow-ups with customers to address, resolve and record any issues pertaining to business growth

  • Gathering & organizing feedback from customers in a timely manner

  • Upselling on individual accounts, as appropriate

  • Collaborating effectively with customers to build and strengthen relationships, and foster customer loyalty & retention

  • Working with accounts at risk, and proactively managing accounts to identify and minimize potential risks

  • Working closely with the product team to provide input on road map priorities for the customers

  • Collaborating closely with customers and cross-training them as required


Requirements:

  • The candidate must have experience working with international clients (preferably US and/or UK)

  • Total work experience should not exceed 2 years

  • Should possess exceptional communication skills

  • Hands-on experience in onboarding and training new customers

  • Build and strengthen customer relationships.

  • Should be flexible with shift timings.

  • Should be a customer advocate.

  • Strong proficiency in MS Office, particularly MS Excel & PowerPoint

  • Quick learning & adaptability


If you have any further questions, please reach out to careers@zluri.com


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